Just Do IT: What IT Support Companies Can Do for Your Business

it support companies information technology business benefits

Hire your own staff or contract with IT support companies. This is an important decision that every small business needs to face eventually.

The problem is that not everyone knows what it takes to run an IT department themselves. With everything else that goes on in a business, they shouldn't either. This is why the market for outsourced IT services grew to a value of $483 billion in 2018.

If you haven't looked at the benefits of hiring a managed service provider, then you have a few things to learn. Keep reading to level seven ways an IT company can improve your business.


1. Improve Your Communication

Communication in business hit it's stride when email first came around. But things have changed a lot since then.

While email is still a great way to communicate with your team, there are better ways to do that now. 

There are software services available online that allow you to organize projects, create knowledgebases, assign tasks, and conduct meetings.

Your IT company will be able to get you set up with all the software you need to accomplish this. 

Once you see how much more productive these new tools are, you won't want to go back to using email to handle everything.


2. Get Support at All Hours

With how connected we are today, it seems like we need to work at all hours of the day. Take a look in any office, and you'll probably see people in there after the workday is done. The problem comes when those people who are working hard after hours don't have any support.

If you don't have tech support after the workday is finished, then you risk your team not being able to complete the work they're trying to do. This can lead to missed deadlines, lost productivity, and lost money.

A managed IT company is your solution. They can provide customer service at all hours of the day.

You won't need to worry about things breaking after hours anymore. If your looking for someone to talk to about after-hours support, then give NETWORTH a call.


3. Handle All Your Software and Hardware Failures

If you took inventory of all the hardware and software your business uses daily, you'd have a pretty large list. The means you have to work with a lot of companies to make things work.

If you don't know much about IT infrastructure, then it can be a hassle to get things fixed. You don't only have to figure out who to talk to, but also the right questions to ask. When you hire a company to do this for you, this isn't a concern anymore.

When you hire a managed service provider, all you need to do is contact your support rep. They will know who to call to get your problems fixed.


4. Get the Newest Tech

You used to be able to go quite a while before needing to upgrade your technology. That isn't the case anymore. Technology changes faster than ever these days.

If you want your business to keep up, then you need people available that can help you stay up to date. Sure, you can have someone in-house dedicate their time to keeping up with what's happening in the tech world. The question is, will it be the best use of their time and can you guarantee that they will be able to keep up with everything.

A managed service provider has the resources to stay updated. You can rely on them to keep your business running the latest tech so you can make the most of it.


5. Scale Your Support

Scaling a business isn't easy. When you're dealing with product, then it's a matter of buying more materials and increasing your production. It's a little more complicated when it comes to people.

If you need to bring on more people to support your IT infrastructure, you're going to spend a lot of time in interviews trying to find the right person. If you're in a rush to scale, then, this can cause problems.

With a managed service provider, just have a chat with your point of contact, and you can immediately get the support you need. You can scale your support up and down depending on how much help you need.


6. Secure Your Business

It seems like you hear about a new data breach every other week these days. Just in 2018, there was a 126% increase in consumer data that was exposed to hackers. You can't be too careful with your business.

If you want to minimize your risk, you need to develop security protocols for your business. This means investing in firewalls, anti-malware software, employee training, and monitoring for your business. If you don't know the first thing about security, then you're going to have a hard time putting together a plan.

Luckily, IT companies have security experts on staff that can help. They will put together a plan for your business that will help keep it protected from cyberattacks.


7. Save Money

Hiring and retaining talent is expensive. You have to manage salaries, benefits, training, and taxes. If you need a lot of support for your company, this means you'll be paying a lot for your IT department.

If you don't want to pay these costs, then hiring a managed services company can save you money. 

They have done the hard work of hiring qualified professionals already. All you have to do is decide how much support you need and pay a fee for the service.

Less staff also means you need less office space. You can work out of a smaller office instead of using a larger space. Most of the time, an IT company won't even need to come on-site to fix problems that come up.


IT Support Companies Make Sense

You only have a set amount of hours during the day. If you spend your time dealing with IT yourself, you won't be able to focus on the rest of your business. Reach out to the IT support companies in your area so you can learn what they can offer.

If you're interested in other ways tech can help move your business further, then head to our technology section to read through our latest posts.

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