4 Things To Communicate Clearly To Your Customers And Service Users About Face Coverings

how to communicate to customers facial coverings customer mask

Providing Professional Translation Of Multilingual Information Can Help Us To Protect And Support One Another In A Considerate And Compassionate Manner 

Most countries have introduced the use of face coverings in some settings as a measure to try and reduce the transmission of the coronavirus. The rules vary country to country and are constantly under review and subject to change. It is best practice to make sure that your customers or service users are aware of the expectations for the use of face coverings. To do this you should ensure adequate signage is on display in your setting and that information on your website is clear and up- to-date. Multilingual messages on signs and websites should help ensure that everyone understands the requirements clearly. Linguation.com is an online translation agency and can support you with the translation of any expectations accurately in a wide number of language combinations. Read more about four useful things for you to communicate about face coverings. 

1. What Face Coverings Are 

Information and guidance may vary country to country but on the whole face coverings are not intended to be PPE (personal protective equipment) like those used in medical settings. Face coverings are generally intended to protect others rather than the wearer. People are requested to wear a face covering which covers the nose and mouth. These face coverings usually can be single- use coverings or can be reusable; scarves, bandannas, religious garments or other cloth coverings are usually permitted as face coverings in most countries. 

2. Where Face Coverings Are Required 

The rules are constantly changing and do vary country to country. However, in many countries the expectation is that face coverings are worn on public transport, in shops, shopping malls, museums, libraries, places of worship and public areas within hotels. This is by no means an exclusive list and current information should be available from relevant government sources. Settings should update their signage and websites appropriately and in a timely fashion to avoid customer confusion and frustration; expectations are changing constantly. Linguation.com can support with urgent translation requirements and will offer fast translation within hours wherever possible. There is no minimum word count and Linguation.com will provide translation of your short texts, such as website announcements and posters. 

3. When Face Coverings May Need To Be Removed 

There are instances when face coverings can be removed and if this is relevant to your setting, this should be communicated clearly. For example, it may be necessary to remove a face covering for purposes of identification, say in a bank or when buying age-restricted items, or when receiving medical treatment or taking medication. Again, Linguation.com can provide multilingual customer information to ensure that this is clear. 

4. Those Exempt From Wearing Face Coverings 

This final piece of information is actually very important but sometimes overlooked. Some people are exempt from wearing face coverings. This information needs to be clear to everyone so that these people are not made to feel uncomfortable or chastised for not wearing a face covering by others. In many countries, people may be exempt for age, health or disability related reasons and these reasons may not be visible to others. Other customers and service users need to be aware and mindful of this. Some people may have deeply private and personal reasons for not wearing a face covering and people should respect this and not demand an explanation, which may cause more distress. It is a good idea to provide multilingual reminders to your customers and service users to be understanding and respectful of those not wearing a face covering regardless of whether they are fully aware of the reasons or not. 

Linguation.com can support you whatever your setting with your multilingual website translation or multilingual signage. If you are a support group, Linguation.com can provide translation of your campaigns to inform the general public and remind others to be considerate, respectful and compassionate of others if they are not able to wear a face covering. More information about website and signage translation may be found at: https://www.linguation.com/en/